Reliable IT help when something breaks.
Reliable IT support when your team needs it. Designed for small businesses that want a dependable technology team to call without purchasing a full managed IT service.
Silvertree Assist
$495/month
Includes support for up to 5 users
+$99/month per additional user
Small firms that want a dependable technology team on call — without outsourcing everything.
What you get with Silvertree Assist
Microsoft 365 licensing, backup services, hardware, projects, onsite service, and certain third-party security products may be billed separately depending on your environment. We'll walk through exactly what applies to you before you sign anything.
How Assist compares
| Capability | Assist | ManagedMost Popular | Secure |
|---|---|---|---|
| Remote business-hours help desk | Included | Included | Included |
| Microsoft 365 end-user support | Included | Included | Included |
| Device monitoring | Basic | Included | Included |
| Patch management | — | Included | Included |
| Microsoft 365 administration | — | Included | Included |
| Managed endpoint security | — | Included | Included |
| Backup monitoring* | — | Included | Included |
| 24/7 managed security monitoring | — | — | Included |
| Identity protection | — | Optional | Included |
| Security reporting | — | Basic | Enhanced |
| Technology review | — | Included | Included |
* Backup services, storage, and licenses may be billed separately depending on the protected systems and recovery requirements.
Microsoft 365 licensing, backup services, hardware, projects, onsite service, and certain third-party security products may be billed separately depending on your environment.
Not sure which fits? Schedule a 15-minute technology check and we'll tell you honestly — even if the answer is the cheaper plan.
Before you decide
How does plan pricing work?
Each plan is a fixed monthly package that includes support for up to 5 users — Assist $495/month, Managed $745/month, Secure $995/month. Only users beyond five add a per-user charge ($99, $149, or $199 per additional user respectively). A 5-user team pays just the base price; an 8-user Assist team pays $495 + 3 × $99 = $792/month.
Do I have to sign a long-term contract?
We'll walk through term options during your technology check. We earn renewals with service, not lock-in — and we'll never make leaving harder than it should be.
What does the 30-minute response promise actually mean?
Response means a real person engages with your request — not an auto-reply. Qualifying urgent requests during business hours (M–F, 8am–5pm CT) receive a human response within 30 minutes. Resolution time depends on the issue; we'll always tell you what we're doing and when to expect the fix.
Can you work with our existing vendors and software?
Yes. We coordinate with your line-of-business software vendors, internet provider, and phone system — so you're no longer the go-between when something breaks.