Your IT department—without hiring an IT department.
Silvertree gives Oklahoma small businesses responsive, plain-English technology support — help desk, devices, Microsoft 365, and security — from a local team that answers. Qualifying urgent business-hours requests get a human response within 30 minutes.
Prefer to talk now? (405) 254-6048 · Plans from $495/month, includes up to 5 users
Most businesses don't have an IT problem. They have six.
"Nobody really owns IT"
The office manager resets passwords, someone's nephew set up the Wi-Fi, and every problem lands on whoever is least busy. Nobody is actually responsible.
"The same problems keep coming back"
The printer, the VPN, that one computer that freezes every Tuesday. Recurring outages get patched, never fixed — and they cost you hours every month.
"Support takes days, not minutes"
You submit a ticket and wait. Meanwhile a team member can't work, a customer is waiting, and you're paying payroll for people staring at error messages.
"You're not sure how protected you actually are"
Backups probably run. Antivirus is probably on. Probably isn't a security strategy — and you'd rather find out now than after an incident.
"New hires wait days for a working computer"
A new employee shows up and spends their first week without email, the right software, or access to the systems they were hired to use.
"Every vendor points at another vendor"
The internet company blames the phone system, the software vendor blames the network — and you're stuck in the middle making the calls.
If two or more of these sound like your week, that's the problem we solve — one accountable team that owns all of it.
Three plans. Real prices. No form required.
Every plan includes a real human help desk during business hours and our 30-minute response promise for qualifying urgent requests.
Silvertree Assist
Reliable IT help when something breaks.
$495/month
Includes support for up to 5 users
+$99/month per additional user
- Remote business-hours help desk (M–F, 8am–5pm CT)
- Microsoft 365 end-user support
- Basic device monitoring
- 30-minute response target for qualifying urgent requests
- Easy to understand answers - no translation required
- No long-term managed-IT commitment required
Silvertree Managed
Stop managing IT yourself.
$745/month
Includes support for up to 5 users
+$149/month per additional user
- Everything in Assist
- Proactive device monitoring & patch management
- Microsoft 365 administration
- Managed endpoint security
- Backup monitoring*
- Basic security reporting
- Regular technology review
Apply your $495 one-time Technology Health Snapshot toward onboarding when you enroll in Silvertree Managed or Secure within 30 days.
Silvertree Secure
Managed IT with security watching around the clock.
$995/month
Includes support for up to 5 users
+$199/month per additional user
- Everything in Managed
- 24/7 managed security monitoring
- Identity protection
- Enhanced endpoint protection
- Enhanced security reporting
- Regular technology & security review
Apply your $495 one-time Technology Health Snapshot toward onboarding when you enroll in Silvertree Managed or Secure within 30 days.
| Capability | Assist | ManagedMost Popular | Secure |
|---|---|---|---|
| Remote business-hours help desk | Included | Included | Included |
| Microsoft 365 end-user support | Included | Included | Included |
| Device monitoring | Basic | Included | Included |
| Patch management | — | Included | Included |
| Microsoft 365 administration | — | Included | Included |
| Managed endpoint security | — | Included | Included |
| Backup monitoring* | — | Included | Included |
| 24/7 managed security monitoring | — | — | Included |
| Identity protection | — | Optional | Included |
| Security reporting | — | Basic | Enhanced |
| Technology review | — | Included | Included |
* Backup services, storage, and licenses may be billed separately depending on the protected systems and recovery requirements.
Microsoft 365 licensing, backup services, hardware, projects, onsite service, and certain third-party security products may be billed separately depending on your environment.
Not sure which fits? Schedule a 15-minute technology check and we'll tell you honestly — even if the answer is the cheaper plan.
The 30-minute response promise
Response is not the same as resolution — and we won't pretend it is. Response means a real person from Silvertree engages with your request: reviewing it, asking the right questions, and starting work. Resolution time depends on the problem.
Our commitment: qualifying urgent business-hours requests (M–F, 8am–5pm CT) receive a human response within 30 minutes. Not an auto-reply. Not a ticket number. A person.
And when a fix takes longer, we tell you what we're doing and when to expect it — so you're never left wondering.
From "who handles our IT?" to handled — in four steps
- 1
Schedule a 15-minute technology check
A short, no-pressure conversation about your business, your current setup, and what's been frustrating you.
- 2
Choose the plan that fits
Assist, Managed, or Secure — with visible pricing, clear inclusions, and no surprise line items.
- 3
We onboard your business
We document your environment, secure your accounts, and set up monitoring — without disrupting your team's workday.
- 4
Contact Silvertree whenever you need help
Call, email, or submit a request. Qualifying urgent business-hours requests receive a human response within 30 minutes.
Start with a $495 Technology Health Snapshot.
A one-time, fixed-price review of the technology your business relies on — a clear health score, your top risks and opportunities, and a practical plan. No recurring commitment required.
Apply your $495 one-time Technology Health Snapshot toward onboarding when you enroll in Silvertree Managed or Secure within 30 days.
Trust built on commitments, not claims
Oklahoma business, Oklahoma accountable
We're headquartered here, we answer here, and we can be onsite when remote isn't enough.
30-minute response promise
Qualifying urgent business-hours requests receive a human response within 30 minutes — stated publicly, in writing.
Honest claims only
No invented testimonials, no borrowed logos, no inflated metrics. We publish proof as we earn it.
Pricing you can see
Fixed monthly package prices are on this page — each includes up to 5 users. You'll never have to submit a form just to learn what IT support costs.
What "we handle security" actually means
No acronym soup. Here's what we put in place and why it matters to your business.
Multi-factor authentication
A second check at sign-in, so a stolen password alone can't open your email or files.
Managed device security
Every company computer protected and watched for suspicious behavior — not just old-fashioned antivirus.
Backups that actually restore
Your critical data copied safely and checked, so a bad day doesn't become a lost month.
Patching & updates
Known security holes closed on a schedule — quietly, without interrupting your team.
Monitoring
We watch the health of your systems so small warning signs get handled before they become outages.
24/7 security option
With Silvertree Secure, trained eyes watch for threats around the clock — including nights, weekends, and holidays.
Frequently asked questions
How does plan pricing work?
Each plan is a fixed monthly package that includes support for up to 5 users — Assist $495/month, Managed $745/month, Secure $995/month. Only users beyond five add a per-user charge ($99, $149, or $199 per additional user respectively). A 5-user team pays just the base price; an 8-user Assist team pays $495 + 3 × $99 = $792/month.
Do you charge a setup or onboarding fee?
Onboarding is quoted based on the complexity of your environment. Silvertree may waive onboarding for qualifying annual Managed or Secure agreements.
Is onsite support included?
Our plans are designed to be remote-first — most issues are resolved faster remotely. Onsite support is available when needed and may be billed separately unless your agreement states otherwise.
Do I have to sign a long-term contract?
We'll walk through term options during your technology check. We earn renewals with service, not lock-in — and we'll never make leaving harder than it should be.
What does the 30-minute response promise actually mean?
Response means a real person engages with your request — not an auto-reply. Qualifying urgent requests during business hours (M–F, 8am–5pm CT) receive a human response within 30 minutes. Resolution time depends on the issue; we'll always tell you what we're doing and when to expect the fix.
Do you provide after-hours support?
24/7 managed security monitoring is included with Secure. General after-hours IT support may be available separately for qualifying customers.
Are Microsoft 365 licenses included?
Microsoft 365 licensing is available through Silvertree and is billed separately unless specifically included in your agreement.
Is backup included?
Backup monitoring is included in qualifying Managed and Secure environments when Silvertree manages the backup platform. Backup licensing, storage, and recovery requirements are priced based on your environment.
Can you work with our existing vendors and software?
Yes. We coordinate with your line-of-business software vendors, internet provider, and phone system — so you're no longer the go-between when something breaks.
We already have an IT provider. How hard is it to switch?
Easier than you'd expect — and we handle the awkward parts. We quietly document your environment, capture credentials, plan the cutover, and coordinate the handoff. See how a transition works on our switching page, or ask during your technology check.
Can I buy just a one-time assessment?
Yes. The Technology Health Snapshot starts at $495 and can be purchased without signing up for recurring support.
Can the Snapshot fee be applied toward support?
Yes. The $495 Snapshot may be applied toward qualifying Managed or Secure onboarding when enrollment occurs within 30 days.
Fifteen minutes. Zero pressure. Real answers.
Tell us what's been frustrating you. We'll tell you honestly what it should look like — and which plan (if any) fits your business.
A short conversation, not a sales pitch
Honest plan recommendation — even if it's the cheaper one
Clear next steps whether you hire us or not
Email works too: contact@silvertreesolutions.co